Payment Methods
Trading in any investment opportunity that may generate profit requires Gildencrest’s customers to deposit money on their online account. Profits may be withdrawn from the online account.
Deposits and withdrawals are regulated by this Payment Methods Page which should be read together with our Standard Deposit & Withdrawal Policy (DW policy) as well as the generally applicable Terms and Conditions.
Deposit (D) Gildencrest | |||||
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Description | Accepted Currencies | Transfer Limits1 | Transaction Time | Transfer Costs2 | Quick Links |
Bank Transfer | USD, GBP, EUR, PLN | 100 Min; No Max. | 1 to 5 Business Days | No Costs | Use Your Bank System |
Credit Card | USD, EUR, GBP, PLN | 100 Min; No Max. | Instantly | No Fees | Deposit Now |
Debit Card | USD, EUR, GBP, PLN | 100 Min; No Max | Instantly | No Fees | Deposit Now |
E-Wallet | USD, EUR, GBP, PLN |
100 Min; Daily Max.: 5,000 USD, EUR, GBP |
Instantly | No Fees | Deposit Now |
1Payment service providers (PSPs) impose their own limits of which Gildencrest is not in control. As indication only: some PSPs have the maximum deposit amount of 70,000 EUR in 24 hours; in some circumstances maximum could go down depending on your and PSP relationship and could be as low as 6,000 EUR or even lower.
2 When deposit amount is less than 100 according to the related account’s currency (USD, EUR, GBP, PLN) Gildencrest will not cover bank commission fees therefore it will be charged back to the client. If you are using a non-UK debit/credit card or paying from a non-UK bank, there may be instances where a small fee is charged by your provider, which can be refunded to your trading account upon receipt of proof of charges, subject to min transfer amount. Gildencrest reserves the right to apply/vary transfer limits and costs on a case by case basis depending on the client location (in rare circumstances), in any case client will be informed in advance about variations and any charges involved.
Note: Gildencrest accepts no liability if a client is unable to deposit funds due to technical issues and clients should always make sure they have excess funds in their account to allow for any adverse move in financial markets.
Gildencrest does not accept cash or cheques as a payment method for deposit in any of its bank accounts.
Withdrawal (W) | |||||
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Description | Accepted Currencies | Transfer Limits3 | Transaction Time | Transfer Costs3 | To Request |
Bank Transfer | USD, GBP, EUR, PLN | 100 Min, No Max | 1 to 5 Business Days | No Costs | Use Your Bank System |
Credit Card/ Debit Card | USD, EUR, GBP, PLN | 100 Min; No Max. | 2 to 5 Business Days (or more depending on the credit card) | No Fees | Login |
E-Wallet | USD, EUR, GBP | 100 Min; Max.: 10,000 USD | 1 to 3 Business Days | No Fees | Login |
3Gildencrest reserves the right to apply/vary transfer limits and costs on a case by case basis depending on the client location (in rare circumstances), in any case client will be informed in advance about variations and any charges involved. When withdrawal amount is less than 100 according to the related account’s currency (USD, EUR, GBP, PLN) unless it is a full account balance Gildencrest will not cover bank commission fees, therefore it will be charged back to the client.
Occasional one off cost for withdrawal:
Gildencrest charges 25USD one off withdrawal fee if no trades were made on the account and full deposit is requested for withdrawal. This fee covers on boarding cost. See our DW Policy for detailed examples.
All withdrawal requests received on the business day before 12 pm (noon, UK time) will be processed by Gildencrest Capital same working day (T), requests received after this time will be processed the following business day (T+1).
Our payment system providers (PSPs) accept the following types:
Accepted Credit / Debit Cards:
Visa

MasterCard Debit

Visa Delta

Visa Debit

Maestro

Visa Electron

Accepted Alternative Payments, including e-wallets:
Skrill

Neteller

Sofort

Union Pay

If you want to know PSP providers we are working with please email to customersupport@gildencrest.co.uk.
The quickest and easiest way to deposit funds with Gildencrest is to use a credit/debit card or E-wallet card. Payments that are successfully authorised will be credited to your account instantly4
To fund your Gildencrest account you can login to the secure LOGIN section of our homepage to make a deposit by credit/debit card or E-wallet card. You can also get our bank details to send a deposit directly from your bank account. Alternatively see bank detail further below here.
Please only use a card in your own name and from a personal account, not business. Third party payments are prohibited, so this means no family members or friends are to send funds on your behalf.
We ask that you refrain from the use of prepaid cards or any method of payment which does not allow refunds to be processed.
Here is some more information regarding payment methods procedure and steps depending on the payment type, provider etc. We also accept the following alternative payment methods (E-Wallet and Sofot) in selected participating countries5
E-wallet: Skrill and Neteller
Neteller & Skrill are E-money/E-wallet services acting under the Financial Conduct Authority (FCA) e-money regulation. Neteller and Skrill offers a global secure payment service to transfer money to and from Gildencrest via the internet.
Real-time bank transfer: Sofort
Sofort - SOFORT is an online direct payment method and works on the basis of online banking as a REAL-time delivery method which means the delivery bank enrypts the payment information in order for the funds to credit instantly.
4 If you believe that you have deposited successfully but the funds have not reflected in your trading account, please email us at customersupport@gildencrest.co.uk or contact us via our live chat so that we may resolve this for you
5 If you wish to deposit via one of these methods, but do not see the option available to you in your Gildencrest Account after you log in, please contact our customer support team at customersupport@gildencrest.co.uk.
Broker to Broker:
If you wish to send funds from another broker, please email customersupport@gildencrest.co.uk in order to obtain our transfer form first.
There is a minimum requirement of 5,000 USD/EUR/GBP per transfer and Gildencrest can only accept funds from a broker who is Authorised and Regulated by the Financial Conduct Authority in the United Kingdom.
Debit and Credit Cards:
If your card details have changed since you last deposited, or you would like to register a new card with us, please make a deposit with your new card (minimum transfer limits/amount will apply as per table above). Please make our funding or customer services team aware if you are registering a new card and can no longer receive funds to an old one. Please note that Gildencrest may request proof of your card details.
There are no fees incurred for the UK debit/credit cards. subject to minimum transfer amount as per table above. If you are using a non-UK debit/credit card, there may be instances where a small fee is charged, which can be refunded to your trading account upon receipt of proof of charges, subject to minimum transfer amount as per table above 6
6Please note that in rare cases, your credit card provider may treat payments made to us as a cash advance, and you will be billed by them accordingly. Please contact your card issuer if you are unsure of how they may treat your deposit to us.
Bank transfers/wire:
You can credit funds to your Gildencrest account via bank transfer to our Royal Bank of Scotland Bank account in USD, EUR, or GBP. This cannot be done via the website, so please use your own banking facilities in order to make the transfer.
Bank account details for wire/bank transfer:
Up-to-date Gildencrest bank account information which is relevant to your country by logging in to your Account via Login area on our website.
Bank Name | The Royal Bank Of Scotland (Rbs) | ![]() |
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Bank Adress | Rbs (The Royal Bank Of Scotland), 62-63, Threadneedle Street, London, EC2R 8LA |
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Payments up to a daily limit of £10,000 can be transferred using a same-day cash transfer service such as FastPay. Most of the retail banks will offer this service. (Please be aware that the daily limit may vary from bank to bank).
If you are making payments greater than £10,000 you can use the CHAPS service also available from your bank, this also is a same-day payment service. Please be aware your bank may charge you a fee for making a CHAPS payment.
BACS/International payments can be made but they can take up to 5 days to credit our bank account and as such we will not credit your trading account until funds have cleared at our bank.
Please quote your Gildencrest trading account number as a reference when making a payment to us.
Please be aware that once a deposit has reached our bank account it can only be allocated in business hours (9am to 5pm UK time, Mon-Fri) If you wish to advise us of a transfer in order to ensure fast allocation, please contact customersupport@gildencrest.co.uk.
If you are depositing in a currency which differs to GBP, EUR, USD and PLN please contact your bank for advice on conversion rates and charges that may occur before the funds reach us.
If we receive funds in a currency, which differs to the currency of your trading account, we will use our closing rates to allocate the funds. Please contact customersupport@gildencrest.co.uk if you wish to know the current day’s rates.
When deposit amount is less than 100 according to the related account’s currency (USD, EUR, GBP, PLN) Gildencrest will not cover bank commission fees therefore it will be charged back to the client.
As part of our Anti-Money Laundering policy, we will always endeavour to return funds via the method and source from which they were deposited.
If there is profit made on your account or restrictions which prevent us from returning funds to the depositing card, we may return funds to your registered bank account. We are only able to do this if a bank document is provided containing the relevant information. You will be contacted by a member of our funding or customer services team if we require such information.
All withdrawal requests received on a business day before 2 pm (UK time) will be processed on the same day. Any requests received after this time will be processed on a best endeavours basis. If, when your request is processed, you do not have sufficient funds available for withdrawal then the request will be revoked.
To protect you and Gildencrest from fraud we may request additional information such as proof of identity or bank statement from you before any withdrawal can be made. When requesting withdrawal, please ensure you have sufficient capital to cover your position(s), if you request your full balance to be withdrawn, make sure all open positions are closed and email us at customersupport@gildencrest.co.uk to request your remaining funds.
In order to improve efficiency, we limit withdrawal requests to two per day. If you wish to modify your request before it is processed, then please email the payments team so we can check if this is possible to do for you.
If the withdrawal amount requested leaves a small remaining balance (€/$/£/zł 5 or less), then the whole amount will be withdrawn (providing all positions are closed).
E-wallet:
Withdrawals via E-Wallet have no charges involved, if withdrawal amount is 100 or more according to the related account’s currency (USD, EUR, GBP, PLN) unless it is a full account balance, and will be back in your E-Wallet within 2 business days. If you requested your full account balance to be withdrawn and were charged please contact customersupport@gildencrest.co.uk.
Debit and Credit Cards:
The refunded amount should reach your bank or credit card account 3 to 5 business days after the refund request. Withdrawals via Debit/Credit card have no charges involved if withdrawal amount is 100 or more according to the related account’s currency (USD, EUR, GBP, PLN) unless it is a full account balance. If you requested your full account balance to be withdrawn and were charged please contact customersupport@gildencrest.co.uk.
Please note that we do not keep your debit or credit card details on file.
Bank transfers:
When withdrawal amount is less than 100 according to the related account’s currency (USD, EUR, GBP, PLN) unless it is a full account balance Gildencrest will not cover bank commission fees, therefore it will be charged back to the client. If you requested your full account balance to be withdrawn and were charged please contact customersupport@gildencrest.co.uk.
If you have deposited via bank transfer to Gildencrest, then your withdrawal will be returned to the same bank account. In some cases, the details of your registered bank account may be incomplete on the inward payment, so we may ask for further proof of your account.*****
*****funds will only be sent in these currencies USD, EUR or GBP (PLN for clients who provided PLN account).
- Gildencrest will not accept payments made by third parties (including family members) in accordance with anti-money laundering regulations.
- E-Wallet payments will not be automatically credited to any trading accounts in which the Gildencrest registered name or email address does not correspond with the E-Wallet registered name or email address.
- Pay-outs are made exclusively to the same source (e.g. bank account or credit card) from which the deposit was made. If several sources were used for the deposit, please inform us of your preferred repayment source. Gildencrest may, at its sole discretion, choose the source considered to be the most appropriate.
- If repayment to the same source is not possible for any reason (e.g. closing or changing a bank account), please inform us of your (re)payment preferences by e-mail or live chat. Gildencrest can request additional documents as verification of the new source.
- Caution: Even if deposits via e-Wallets and credit cards are automated, an immediate booking cannot be guaranteed. It is therefore your responsibility to monitor your transactions at all times, which constitutes tracking the status of your account and ensuring that sufficient funds are available in your account in time to maintain your open positions. Any losses, or losses resulting from a delayed booking, will be covered by your liability. Should a delay occur during the booking, please inform us immediately by live chat and, if such a case occurs, we will respond with leniency.
- Please note our DW Policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms of Business, as may be amended from time to time by Gildencrest, at its sole discretion.
- For queries concerning policy matters, please contact us or see DW Policy – Full.
No refunds are allowed. Any withdrawal requests will be processed swiftly and as per our Deposit and Withdrawal Policy.